Puttin' on The Ritz Attitude

We went to The Ritz last Sunday for brunch. Impressive, of course. Food was delicious, champagne superb quality, service impeccable, surrounding beautiful, chairs more than comfortable. How could I be NOT impressed?

But I was impressed more after having a conversation with our waiter. I asked him how does it feel to work for The Ritz, what's different compared with his previous job.

He answered without hesitation: "I love to work here because I can do so much more for customers. This is the biggest difference, and pleasure."

Wow! That's what I call winning attitude in business.

People often ask me "how can I effectively train my employees to give great customer service?". I say the most important part is to ATTRACT the kind of employees who are eager to please customers. There are quite a few of them if you know where to look....